Southdevonholidays.com - Terms and Conditions
Southdevonholidays.com is a trading name of Golf Tee Time Service Ltd, of Tavistock Town Council Chambers, Drake Road, Tavistock, Devon, PL19 0AU.
Southdevonholidays.com acts as an agent only in respect of all bookings taken and/or made on your behalf. They accept no liability in relation to any contract you enter into, or for any services or arrangements you purchase, or for the acts or omissions of the chosen accommodation provider, the golf clubs or other person(s) or party (ies) connected with any arrangements. For all arrangements, your contract will be with the chosen accommodation provider and the golf clubs.
Accuracy of information
Southdevonholidays.com endeavour to ensure the accuracy of all the information on the website (www.southdevonholidays.com), printed media, email newsletter and quotes. Nonetheless, changes and errors can occasionally occur. Southdevonholidays.com cannot accept responsibility for any errors or omissions. We reserve the right to make changes to and correct errors in advertised prices and other details at any time before your break is confirmed.
Dress Code & Golf Etiquette
All golf courses enforce a strict dress code usually consisting of shirts with collars (Rugby and football shirts are not permitted), tailored shorts or trousers with no denims. Appropriate dress must be worn at all times on the golf course and in the clubhouse.
Some of the golf courses will require handicap certificates before accepting visitors. Southdevonholidays.com will endeavour to advise you upon these clubs at the time of booking. Whilst a certificate of playing ability is not essential on all courses, knowledge of etiquette and the rules of golf are expected and each venue reserves the right to refuse access if it is judged that individuals do not display the required knowledge or appropriate dress. Southdevonholidays.com cannot be held responsible in these circumstances.
Confirmation of Booking
Enquiries and correspondence are considered provisional until the hotel(s) and golf course(s) have confirmed the booking and we have received a deposit from the client. The itinerary will then be confirmed in writing to the lead name of the party. The letter will outline the itinerary, confirmed cost and also request a deposit of £20 per head, to be paid within 4 weeks of the date shown on the letter.
On receipt of deposit the booking is now secure and only in the event of exceptional circumstances will this change.
The subsequent balance must be paid, not later than four weeks prior to arrival, or upon confirmation of booking, if the booking is within four weeks of commencement. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.
Southdevonholidays.com accepts payment by cheque made payable to “Southdevonholidays.com”, all major debit and credit cards (there is a 2.5% surcharge for all credit card payments). Bank transfers are also accepted.
All client money is held in trust until the client’s holiday has been completed. Please note in some cases golf courses and accommodation providers require a deposit in order to confirm the bookings. Client funds are released in order ensure the booking.
Southdevonholidays.com will endeavour to secure your preferred tee times. In the event of your preferred tee times not being available we will offer you the nearest possible alternative. The golf courses do reserve the right to alter preferred tee times.
Cancellations and Amendments
Cancellation of golf holiday by client following payment of deposit.
The cancellation of the holiday after the deposit has been paid will result in loss of deposit.
Cancellation of golf holiday by client following payment of final balance.
The cancellation of the holiday after the final balance has been paid. Southdevonholidays.com will endeavour to refund a proportion of the balance paid or transfer the break to another date. However this is at the hotel and golf courses discretion.
In the event of group numbers reducing or dates wished to be changed Southdevonholidays.com will endeavour to amend the booking and refund the lost deposits. However this cannot be guaranteed.
The condition may vary from time to time due to essential works or adverse weather conditions. Trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. If you are unable to play golf during your holiday due to course closure we will endeavour to obtain a refund or green fee vouchers for the golf element of the break.
We cannot be held responsible should inclement weather prevail, or for the condition of the course, during your break.
Throughout the year there will be periods of poor weather, especially during the low season (1st November – 31st March). During the low season the golf courses reduce their green fees to take poor weather conditions and the possibility of temporary tees and greens into consideration.
Golf played on temporary greens and tees is non-refundable and is reflected in the reduced green fee and is accepted as part of winter golf.
If you are unable to play golf on your golf break due to course closure we will endeavour to obtain a refund or green fee vouchers for the golf element of the package.
Each venue sets its own policy for course closure. Southdevonholidays.com cannot be held responsible should inclement weather prevail.
Price Match Guarantee
Southdevonholidays.com pride ourselves on our excellent service and competitive prices. We operate an exclusive price match policy, which ensures you receive the best possible price, when you book your holiday with Southdevonholidays.com.
Our Price Match Guarantee promises you will never pay more than necessary for your holiday. If you obtain a genuine lower price quote for an identical* holiday we will match this price.
* Identical means the same duration and dates, hotel, room type, golf courses, tee times. Documentary evidence from the Operator must be provided.
Southdevonholidays.com act only as an agent for the golf clubs and the chosen accommodation provider, if you have a complaint or experience any problems during your break please inform the golf club or accommodation provider concerned immediately. When a complaint is specific to issues arising during your break, compensation is down to the golf club or accommodation provider. If a satisfactory conclusion is not reached please notify us in writing and we will monitor recurring problems with any of the golf clubs or accommodation providers we promote.
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